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Problem: My label printer will feed several labels and error out
Solution: A common problem when an end user changes from one media type to another is the printer must be recalibrated to sense and accept the new media. Below are causes and solutions due to changes in media:
- Direct thermal to thermal transfer ribbon: Changing from a direct thermal label to a label which requires a thermal transfer ribbon can cause the printer to error out. If using a Windows computer you can change the settings of the printer driver in Control Panel / Printers and Faxes from Direct Thermal to Thermal Transfer (appropriate thermal transfer ribbon must be installed correctly on the printer). Depending on the printer manufacturer you may have to do a calibration and test page before the printer will accept the changes. Consult the user guide or manufacturer documentation on how to perform media calibration on the printer.
- Different label size: Changing from one label dimension to another can cause the printer to error out or feed several labels. The printer must be recalibrated to accept the new label size. If using a Windows computer you can change the size of the labels in the printer driver in Control Panel / Printers and Faxes.
- Changing from gap label to black mark or vice versa: Label printers use either a gap or black mark to sense the beginning and end of an individual label. When changing from gap to black mark or vice versa the printer will need to be recalibrated. If using a Windows computer you may need to change the driver settings for the printer to sense the correct label type (black mark or gap).
- Sensor issue: The label printer uses a media sensor to sense the beginning and end of an individual label. If dust or other particles accumulate on the media sensor then the printer cannot sense the beginning of a label and may feed several labels before showing an error light. Consult the printer’s user guide or manufacturer documentation on cleaning the media sensor.